Washed-up pop star (PAUL HILTON) arrives at the Cliff Edge Hotel looking for inspiration and meets a guilt-ridden woman (MAXINE PEAKE), who is desperate to recover her past. An older woman (MARJORIE YATES) checks into a room to kill herself, but encounters a chambermaid (ANIA WENDZIKOWSKA) who just won't let her die. A blind date set up on the Internet between two teenagers (JOE DEMPSIE, NICHOLA BURLEY) fails to turn out like either of them expected. Over the course of two days and one night the hotel guests, frozen into the snowy landscape, begin to thaw- and to find a purpose that connects them all.