The film introduces Choctaw actor Tim Vahle as 'Ray Clouds on Fire', the well educated but overly conscientious General Manager who dreams of sold out suites and 4-star reviews for his tribes' struggling ski resort. When a letter arrives from the exclusive Worthington Travel Guide to announce that an anonymous critic has booked a suite there for the holiday, Ray is determined to get a good review...he has his work cut out for him.
The resort's Vegetarian Chef (Graham Greene) doesn't want to cook meat, the maids need to bring their kids to work with them, the resident handyman is only interested in impressing the ski bunnies, Ray's loyal assistant, Mary, (Sheila Tousey) is living in a fantasy of romance novels, and Ray's father Joe, a retired Chief (Sam Vlahos) just wants to win the new Jeep Cherokee at the big holiday bingo.
When the old chief's pen pal "Tina" (Mari Ana Tosca) arrives from New York hoping to meet the man who has been sending her so many lovely letters, she is mistaken for the "anonymous" critic. In a matching comedy of errors, she believes that Ray is her pen pal.
As Ray and Tina set out to charm each other, they begin to fall in love. And while everyone at the resort bends over backwards making Tina's stay a pleasure, the real critic (M. Emmet Walsh) encounters one misadventure after the next and begins to question not only the resort's quality - but also his own sanity.